qualtrak.com qualtrak.com

qualtrak.com

Qualtrak.com

Contact Center Platform Vendor? Cloud Contact Center Service Provider? Reseller or System Integrator? One of the above? Would you like to add a high standard agent evaluation and online learning solution to your call recorder? Select the right calls to evaluate and coach based on personalized needs. Design evaluation templates using appropriate scoring methods to ensure objectivity and consistency. Transform the evaluated call into an interactive personalized online learning module. Qualtrak’s partners i...

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CONTACTS AT QUALTRAK.COM

Qualtrak Solutions Ltd

Costas Johnson

61 Whit●●●●●●● Avenue

Chor●●●●wood , Hertfordshire, WD3 5RQ

UK

44.1●●●●6688
co●●●●●●●●●●●●@qualtrak.com

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iQan Ltd

Mike Royle

51 The Wenta ●●●●●●●●●●●●●tre Colne Way

Wa●●rd , Hertfordshire, WD24 7ND

GB

44.1●●●●3750
ad●●●@iQan.co.uk

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iQan Ltd

Mike Royle

51 The Wenta ●●●●●●●●●●●●●tre Colne Way

Wa●●rd , Hertfordshire, WD24 7ND

GB

44.1●●●●3750
ad●●●@iQan.co.uk

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Qualtrak.com | qualtrak.com Reviews
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Contact Center Platform Vendor? Cloud Contact Center Service Provider? Reseller or System Integrator? One of the above? Would you like to add a high standard agent evaluation and online learning solution to your call recorder? Select the right calls to evaluate and coach based on personalized needs. Design evaluation templates using appropriate scoring methods to ensure objectivity and consistency. Transform the evaluated call into an interactive personalized online learning module. Qualtrak’s partners i...
<META>
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1 coach
2 coach sdk
3 why qualtrak
4 about us
5 developers
6 request a demo
7 call recorder vendor
8 internet service provider
9 learn more
10 introduction to coach
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Qualtrak.com | qualtrak.com Reviews

https://qualtrak.com

Contact Center Platform Vendor? Cloud Contact Center Service Provider? Reseller or System Integrator? One of the above? Would you like to add a high standard agent evaluation and online learning solution to your call recorder? Select the right calls to evaluate and coach based on personalized needs. Design evaluation templates using appropriate scoring methods to ensure objectivity and consistency. Transform the evaluated call into an interactive personalized online learning module. Qualtrak’s partners i...

INTERNAL PAGES

qualtrak.com qualtrak.com
1

Qualtrak.com

http://qualtrak.com/why-qualtrak

We work with partners worldwide. Coach is applicable to both mid-sized and enterprise businesses. Coach can be integrated with any call recorder (both on-premise and Cloud based). Coach Includes full multi-tenancy. Coach Is available as an on-premise solution or to Service Providers offering contact center services with call recording and wish to add agent evaluation and online learning as a service. Who do we work with? Many call recording vendors recognise that their expertise is focused on developing ...

2

Qualtrak.com

http://qualtrak.com/coach

The high standard agent evaluation and online solution. Create a Call Quality Improvement Program that delivers a consistent customer experience, prevents repeat calls, creates customer loyalty, continuous improvement culture and employee fulfillment. Coach from Qualtrak is a high standard agent evaluation PLUS online learning solution which is tightly integrated with any call recorder (voice and screen) to create a seamless solution for contact centers of every size. With Coach your clients can:. Use Co...

3

Qualtrak.com

http://qualtrak.com/coach-sdk

Take your integration of Coach to the next level with bespoke tools for developers, resellers and system integrators. Coach for Resellers and System Integrators. Qualtrak will provide Coach SDK plus a specially developed Integration Tool and extensive documentation to enable our partners to easily and quickly integrate Coach with any make (brand) of call recorder. The recorder’s API will be required and will typically take approximately 1 day to complete the integration. The solution is too basic.

4

Qualtrak.com

http://qualtrak.com/about-us

Ldquo;We are committed to building great products which are innovative and help contact centers succeed”. It must be simple and intuitive to use. It must not be ‘over-engineered’. It must combine agent performance improvement with agent monitoring. It must offer insightful reporting. It must facilitate a continuous improvement culture. These are the pre-requisites we have used to guide the development of Coach. Listening to and learning from customers. Costas started the company in 1998 initially as a sp...

5

Qualtrak.com

http://qualtrak.com/request-a-demo

Your personal invitation to take a closer look at Coach. Thank you for taking the time to learn about Coach through the pages of our web site. To discover even more allow me to invite you to a personal online demonstration of Coach. We will make it convenient to your availability and will provide the webinar link. Please feel free to invite members of your team to attend. It will also give us the opportunity to learn more about your requirements. CEO, Qualtrak Solutions Ltd. Learn more about Coach.

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LINKS TO THIS WEBSITE

cascadegl.com cascadegl.com

Cascade Global - Call Centre

http://www.cascadegl.com/callcentre.html

Call Centre Performance Management Solutions. Cascade Global is the official distributor in Africa of Qcoach - a leading quality monitoring and performance management solution for call centres. Qcoach has been developed by a UK company - Qualtrak Solutions, based on its unrivalled experience over the past 10 years in performance management and is being distributed globally. Qcoach Learning enables call centres to equip the customer service agents with the right skills and behaviours to deliver a consiste...

spitch.ch spitch.ch

Customers And Partners

http://www.spitch.ch/partners

Contact Centres and Telecoms. Voice-Driven Call Steering via IVR. ASR and Voice Search Technologies. Government and Public Sector. IVR systems for Government Call Centres. Voice Biometric ID Verification / Identification. Machines are starting to understand your customers better than your agents. Solution for Contact Centres. Extraction of semantic tags from a financing request. Explore Spitch’s solutions driven by voice at Avaloq’s partners event. The Art of Responsible ‘Talk Banking’. Spitch offers ext...

cascadegl.com cascadegl.com

Cascade Global - Investing in Kenya

http://www.cascadegl.com/kenya.html

KENYA - The East African Hub. Kenya is one of the fastest growing BPO destinations in Africa. The country is located in East Africa and the time zone is 3 GMT. English is the official language in Kenya. Kenya enjoys a literacy rate of over 80%. Kenya also boasts a competitive cost of labour and the right infrastructure that is propelling the country to be the hub of choice for the worldwide BPO service sector in Africa. The Government of Kenya has set in place several incentives for offshore companies th...

cascadegl.com cascadegl.com

Cascade Global - Services

http://www.cascadegl.com/services.html

We offer a range of services to organizations that are considering offshore outsourcing. We are dedicated to enabling our clients navigate the offshore outsourcing process by providing solutions to implementing a new call centre project from start to finish. Our services are designed towards scalability to match our clients growing requirements and include:. Consultancy services to offshore clients migrating business processes to Kenya. Locating Joint Venture partners for offshore clients.

cascadegl.com cascadegl.com

Cascade Global - The Right Partner

http://www.cascadegl.com/index.html

Cascade Global are leading outsourcing advisory specialists in Kenya. We have specialist expertise and dedicated resources to enable our clients to successfully establish and operate world class call centers and back office operations in Kenya. Website based on Creative Commons.

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Contact Center Platform Vendor? Cloud Contact Center Service Provider? Reseller or System Integrator? One of the above? Would you like to add a high standard agent evaluation and online learning solution to your call recorder? Select the right calls to evaluate and coach based on personalized needs. Design evaluation templates using appropriate scoring methods to ensure objectivity and consistency. Transform the evaluated call into an interactive personalized online learning module. Qualtrak’s partners i...

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