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The ITIL Zealot's blog. Wednesday, 14 December 2016. Supplier Management (or the Management of Suppliers). My Christmas end-of-year present to you: a new blog on the role of Supplier Management within a SIAM. But not here, I've shared this blog with Scopism where I am contributing to the development of a SIAM Body-of-Knowledge. You can find the blog here: https:/ www.scopism.com/siam-supplier-management. And as an extra-special present you can find my name and photo too! Links to this post.

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The ITIL Zealot's blog. Wednesday, 14 December 2016. Supplier Management (or the Management of Suppliers). My Christmas end-of-year present to you: a new blog on the role of Supplier Management within a SIAM. But not here, I've shared this blog with Scopism where I am contributing to the development of a SIAM Body-of-Knowledge. You can find the blog here: https:/ www.scopism.com/siam-supplier-management. And as an extra-special present you can find my name and photo too! Links to this post.

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the ITIL Zealot's blog | itilzealot.blogspot.com Reviews

https://itilzealot.blogspot.com

The ITIL Zealot's blog. Wednesday, 14 December 2016. Supplier Management (or the Management of Suppliers). My Christmas end-of-year present to you: a new blog on the role of Supplier Management within a SIAM. But not here, I've shared this blog with Scopism where I am contributing to the development of a SIAM Body-of-Knowledge. You can find the blog here: https:/ www.scopism.com/siam-supplier-management. And as an extra-special present you can find my name and photo too! Links to this post.

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itilzealot.blogspot.com

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the ITIL Zealot's blog: May 2016

http://itilzealot.blogspot.com/2016_05_01_archive.html

The ITIL Zealot's blog. Monday, 2 May 2016. THE NEW STEADY STATE IS CONSTANT FLUX. A few weeks ago I read Mark Smalley’s‘Kill DevOps’. On the back of a year of increasing interest in Devops, in particularly when compared to the slow-and-steady ITIL. Mark finished his article with ‘The only desirable steady state is a constantly evolving state of mind.’ And thus rejecting basically any system or methodology, including DevOps which embraces change like no other. In fact many of the best practice concepts a...

2

the ITIL Zealot's blog: January 2013

http://itilzealot.blogspot.com/2013_01_01_archive.html

The ITIL Zealot's blog. Thursday, 3 January 2013. Somehow I thought I would be able to write my blogs ahead, and then release them fortnightly (or at least two-a-month). Reality has taken over and I now find myself in January without any pre-prepared blogs. So, with this in mind and as we’re starting a new year, I thought perhaps I should go back to the basics. Yes, sometimes things are THAT simple). A service, in turn, is the value we deliver to the business, which is not related to any specific tec...

3

the ITIL Zealot's blog: May 2013

http://itilzealot.blogspot.com/2013_05_01_archive.html

The ITIL Zealot's blog. Wednesday, 22 May 2013. Capacity or Availability Management? We all know (or should know) that ITIL originally was written as one process in one book, often by completely different authors. This is where the L for Library in ITIL comes from. Consequently one of the downside of ITIL v1 is the inconsistency across the various processes/publications. Of course: universal truth remains universal truth and common sense doesn't change over time. And thus some of the v1 ‘goodne...All thi...

4

the ITIL Zealot's blog: April 2013

http://itilzealot.blogspot.com/2013_04_01_archive.html

The ITIL Zealot's blog. Tuesday, 2 April 2013. Around ITIL in 30 Analogies. This week I received acceptance of my presentation proposal for the itSMF Australia national conference LeadIT 2013 (in August, in Canberra). My topic of choice is ‘around ITIL in 30 analogies’. Anyway, back to the topic. I love analogies, I think that analogies are just about the best thing since sliced bread (is that an analogy in itself? My favourite analogy is that for a service. After all, this is the most basic concept ...

5

the ITIL Zealot's blog: March 2013

http://itilzealot.blogspot.com/2013_03_01_archive.html

The ITIL Zealot's blog. Monday, 18 March 2013. Customer satisfaction is good for business. The quote “if you build it, they will come” (of rather “he will come”) is from the movie Field of Dreams (1989). And often used to indicate that if you take a chance, good things will follow (or something of the kind). We understand the theory of this: service deliver value or rather value-for-money and as long as the customer is satisfied with the value received, they will pay the money cost price involved. During...

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The ITIL Zealot's blog. Wednesday, 14 December 2016. Supplier Management (or the Management of Suppliers). My Christmas end-of-year present to you: a new blog on the role of Supplier Management within a SIAM. But not here, I've shared this blog with Scopism where I am contributing to the development of a SIAM Body-of-Knowledge. You can find the blog here: https:/ www.scopism.com/siam-supplier-management. And as an extra-special present you can find my name and photo too! Links to this post.

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