callcenterzen.wordpress.com
Call Centers Move from Overseas to U.S., Bringing Jobs – TIME | Call Center Zen
https://callcenterzen.wordpress.com/2010/04/07/call-centers-move-from-overseas-to-u-s-bringing-jobs-time
124; Comments RSS. Call Centers Move from Overseas to U.S., Bringing Jobs – TIME. Posted on April 7, 2010. I just read an excellent TIME magazine article describing how call center jobs are shifting back to America. But rather than being routed to traditional “brick and mortar” call center buildings, these calls are being routed to home based agents. Read the article and tell me what you think of this trend. It’s at: http:/ www.time.com/time/business/article/0,8599,1977027,00.html. When I have a question...
reflectivekeynotes.wordpress.com
Coaching | Persuasive Presentation Skills
https://reflectivekeynotes.wordpress.com/one-on-one-public-speaking-coaching
Tips and techniques to become a better public speaker. Get personalized one-on-one coaching. To make your next speech or training session a success. If you’re having trouble getting started. I can help you overcome procrastination. There are easy techniques to help you get started. So you’re well prepared for your speech or training session. If you need one-on-one coaching to help you deliver your speech. We’ll work together to smooth out those rough edges. So you look good. I’ll observe you in-per...
blog.contactcenterpipeline.com
Contact Center Pipeline Blog | Focused on the specific needs and challenges of the contact center industry | Page 22
http://blog.contactcenterpipeline.com/page/22
Log into your account. A password will be e-mailed to you. Contact Center Pipeline Blog. Cut Attrition with an Effective Applicant Intake Process: Behavioral Interviews. In my last post, I mentioned a Purdue University study on decreasing attrition in a contact center environment. The study found that contact centers. What Comes First: Platinum Status or Platinum Service? I travel often, and so I am generally at one of the highest status levels for the airline I fly, the hotel where I. Author Q&A: B...
reflectivekeynotes.wordpress.com
Training Workshops | Persuasive Presentation Skills
https://reflectivekeynotes.wordpress.com/training-workshops
Tips and techniques to become a better public speaker. 1) “Designing and Delivering Persuasive Presentations”. Don’t let poor presentation skills keep you from getting ahead. It isn’t enough to be intelligent or technically proficient at your job. Today, more than ever, good presentation skills are essential for your career. In this workshop, you will learn:. How to control nervousness using breathing techniques and body language to increase your confidence level. Are you tired of cold calling? 5 simple ...
blog.contactcenterpipeline.com
Mike Aoki | Contact Center Pipeline Blog
http://blog.contactcenterpipeline.com/author/mike-aoki
Log into your account. A password will be e-mailed to you. Contact Center Pipeline Blog. Posts by Mike Aoki. Http:/ www.reflectivekeynotes.com/. Mike Aoki is a popular conference speaker and seminar leader. His company, Reflective Keynotes Inc. Helps organizations improve their contact center sales, customer service and management skills. Being Your Personal Best as a Contact Center Leader. 10 Common Retention Mistakes. New Year’s Resolutions for Contact Center Managers. 7 Tips for Effective Upselling.
blog.contactcenterpipeline.com
5 More Tips to Boost Engagement During New-Hire Training | Contact Center Pipeline Blog
http://blog.contactcenterpipeline.com/2015/08/5-more-tips-to-boost-engagement-during-new-hire-training
Log into your account. A password will be e-mailed to you. Contact Center Pipeline Blog. 5 More Tips to Boost Engagement During New-Hire Training. FROM THE OCTOBER 2014 ISSUE. Illustration by Ben Biondo. In my last post. I offered five tips to reduce your new-hires’ training jitters, while increasing their knowledge retention and engagement. The following are five additional ideas to ensure that new agents can make a successful transition from the training classroom to the contact center floor. I train a...
blog.contactcenterpipeline.com
5 Tips to Improve Engagement During New-Hire Training | Contact Center Pipeline Blog
http://blog.contactcenterpipeline.com/2015/08/5-tips-to-improve-engagement-during-new-hire-training
Log into your account. Contact Center Pipeline Blog. 5 Tips to Improve Engagement During New-Hire Training. FROM THE OCTOBER 2014 ISSUE. Illustration by Ben Biondo. 1 Welcome your new-hire agents to your contact center before they get there. 2 Set expectations before they arrive. One option to start off on the right foot is to include a mini-training package as part of their pre-employment welcome kit. What should be included in that kit? 4 Give new-hires a tour of the contact center on Day 1. Well, I ha...
blog.contactcenterpipeline.com
Contact Center Pipeline Blog | Focused on the specific needs and challenges of the contact center industry | Page 3
http://blog.contactcenterpipeline.com/page/3
Log into your account. A password will be e-mailed to you. Contact Center Pipeline Blog. Get the Show on the Road. The idiom get the show on the road alludes to a theatrical production going on tour, according to The American History Dictionary of Idioms. Inside View: Crisis Response Network. Life is full of stressful events and pressures. Sometimes circumstances can seem so overwhelming that it leads to anxiety, depression and life-threatening crises. Phoenix. Setting Service Level Objectives. I love ou...
blog.contactcenterpipeline.com
Contact Center Pipeline Blog | Focused on the specific needs and challenges of the contact center industry | Page 2
http://blog.contactcenterpipeline.com/page/2
Log into your account. A password will be e-mailed to you. Contact Center Pipeline Blog. Cloud-based Solutions Need a Good SOW. The cloud is a strong contender for contact center technology today, and the market hype makes it look as simple as buying a mobile. When you think of brands that deliver service that wows customers, an automotive aftermarket parts and accessories business may not be the first thing. Quick Tip: How to Prevent Hiring Failures. Evaluate Frontline Job Candidates for Coachability.
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