custommerce.blogspot.com

Custommerce

Tuesday, November 12, 2013. A service opportunity missed? Last week, I went to Coonoor to participate in the housewarming ceremony of an affluent friend from Singapore. He had built his house inside the picturesque setting of a tea plantation! You could have tea straight from the plant, if you felt like it! If the boss’ instructions are important then imagine how critical instructions from my boss’ boss are likely to be! The damp squib the day after. As I was driving back to Bangalore there were a number...

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Custommerce | custommerce.blogspot.com Reviews

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Tuesday, November 12, 2013. A service opportunity missed? Last week, I went to Coonoor to participate in the housewarming ceremony of an affluent friend from Singapore. He had built his house inside the picturesque setting of a tea plantation! You could have tea straight from the plant, if you felt like it! If the boss’ instructions are important then imagine how critical instructions from my boss’ boss are likely to be! The damp squib the day after. As I was driving back to Bangalore there were a number...

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3 posted by

4 custommerce

5 no comments

6 labels brand

7 customer service

8 missed opportunity

9 ramanujam sridhar

10 service evasion

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Custommerce | custommerce.blogspot.com Reviews

https://custommerce.blogspot.com

Tuesday, November 12, 2013. A service opportunity missed? Last week, I went to Coonoor to participate in the housewarming ceremony of an affluent friend from Singapore. He had built his house inside the picturesque setting of a tea plantation! You could have tea straight from the plant, if you felt like it! If the boss’ instructions are important then imagine how critical instructions from my boss’ boss are likely to be! The damp squib the day after. As I was driving back to Bangalore there were a number...

INTERNAL PAGES

custommerce.blogspot.com

1

Custommerce: November 2011

http://custommerce.blogspot.com/2011_11_01_archive.html

Friday, November 25, 2011. Take the 'easy route'. Matt Dixon and Lauren Pragoff in their HBR article ‘. Call Center Confidential: The Underbelly of Customer Centricity’ remind us of the following 3 statements you always hear when you call into a Contact Center. This call is being recorded for quality and training purposes". Is there anything else I can help you with today? How satisfied are you with the service you received today? Companies obsess over metrics such as post call CSATs, quality assurance r...

2

Custommerce: Customer for life?

http://custommerce.blogspot.com/2012/09/customer-for-life.html

Monday, September 17, 2012. This article featured in the Hindu Business Line dated 14th September 2012. As I have often said, I spent six years of my life counting other people’s cash and writing other people’s fixed deposit receipts. Even after leaving the banking industry, I still talk about it as I am still a customer of one bank or the other. Here was a customer well within the fold of a nationalised bank and that bank messed up because it really did nothing to retain them. Let’s understand why...

3

Custommerce: The expectation dry-up?

http://custommerce.blogspot.com/2013/07/the-expectation-dry-up.html

Thursday, July 4, 2013. In the comparison between expectation and delivery, we can see that since the expectations are so low, it’s no surprise that delivery levels are so poor. But isn't this what the company has always promised? Looks like soon, that DTH customer we spoke about is going to become an exception to a rule no one cares for. Subscribe to: Post Comments (Atom). Custommerce - Sahara News. Custommerce - DD News. Custommerce - NDTV Profit. Custommerce - Zee Business.

4

Custommerce: December 2011

http://custommerce.blogspot.com/2011_12_01_archive.html

Wednesday, December 28, 2011. Nearly every company in the world pumps in millions of dollars into serving their customers better and even further millions to repair the wrongs committed on them. But very few seem to have the same attitude towards their vendors. So when a company has one strategy to bring in customers and a completely counter-productive strategy towards its vendors, the question really is – Who is winning? And in the process, everyone wins! Thursday, December 15, 2011. Chris Brogan, a pro...

5

Custommerce: Service Evasion

http://custommerce.blogspot.com/2013/07/service-evasion.html

Wednesday, July 24, 2013. Sounds great and it is in fact a boon for consumers. But what does this mean to the organizations who are the actual custodians of the experiences of their. Isn’t the care of their customers solely their responsibility? Or are we just looking at a shifting focus from treating customer service as an extension of the product, to just plain and simple resolution? Subscribe to: Post Comments (Atom). Custommerce - Sahara News. Custommerce - DD News. Custommerce - NDTV Profit.

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custommerce.org

Custommerce Service Excellence Foundation - catalyst for service excellence

http://custommerce.org/news.aspx

Catalyst for Service Excellence. The Times of India. The New Indian Express. The Hindu Retail Plus. The Hindu Business Line (Internet Edition). The Hindu Business Line. Business Standard (Internet Edtion). Custommerce announces launch of CINDEX in City. Deccan Herald 29 Aug, 2012. Custommerce, a movement on customer centricity, on Wednesday announced the release of CINDEX, a measure of customer service experience. The Times of India 29 Aug, 2012. Custommerce launch CINDEX to benchmark consumer brands.

custommerce.org

Custommerce Service Excellence Foundation - catalyst for service excellence

http://www.custommerce.org/membership_patron_details.aspx

Catalyst for Service Excellence. Custommerce is the only movement / forum in the country that works towards Customer Centricity. The foundation for this is CIM (Customer Interaction Management) that will enable organizations to become CCO (Customer Centric Organizations) and consequently, enable India’s evolution to a CDE (Customer Driven Economy). Any individual who is interested to be a part of Custommerce movement can apply for individual membership. After the termination of membership, at any point o...

custommerce.org

Custommerce Service Excellence Foundation - catalyst for service excellence

http://custommerce.org/join_custommerce.aspx

Catalyst for Service Excellence. Thank you for your interest. We have received your request to join Custommerce. We will get in touch with you soon. Technology is an enabler for desired customer experiences. Find out if there is any upcoming custommerce event in your city today. See the Custommerce Calendar. Keep yourself updated. Find out what's keeping us busy these days. A service opportunity missed? Tuesday, 12 Nov, 2013 12:00 PM. Wednesday, 24 Jul, 2013 09:00 AM. Thursday, 04 Jul, 2013 07:00 PM.

custommerce.org

Custommerce Service Excellence Foundation - catalyst for service excellence

http://custommerce.org/past-events_custommerce-national-convention-2014.aspx

Catalyst for Service Excellence. Custommerce National Convention 2014. Iconic organizations address acute contradictions in society. By tapping into a collective desire or anxiety, they develop a status that transcends functional benefits. They challenge people, either directly or subtly, to reconsider accepted thinking and behaviour. And then, they become a way of life. They affect the way business is done and in turn affect the economics of nations. Welcome to the world of ICONOMICS. Icons who have dar...

custommerce.org

Custommerce Service Excellence Foundation - catalyst for service excellence

http://custommerce.org/customer_speak.aspx

Catalyst for Service Excellence. Ldquo;An ideal mix and match of issues and challenges of 'today’ and crystal ball gazing towards a futuristic ‘day after tomorrow' with discussions to bridge the gap”. Kamal Bajwa, Chief Customer Operations Officer, Tata Sky. Ldquo;A well-organized programme which had very interesting topics covered in a smooth manner for easy understanding and implementation.”. Shashi Kumar, Chief Manager, State Bank of India. Subhashish Das, Zonal Sales Manager - TICI. Ldquo;A true plat...

custommerce.org

Custommerce Service Excellence Foundation - catalyst for service excellence

http://custommerce.org/aboutus_membersboard.aspx

Catalyst for Service Excellence. Members of the board. Visiting Professor - IIM B and SDM IMD. Members of the board. Group Head Operations, L&T Finance. Members of the board. James W. McLamore Chair in Marketing. Professor of Marketing - Univ. of Miami School of Business Administration. Members of the board. Director Custommerce Service Excellence Foundation. Independent Director TI of India Ltd. Members of the board. Managing Director and CEO,. Members of the board. Members of the board. Tuesday, 12 Nov...

custommerce.org

Custommerce Service Excellence Foundation - catalyst for service excellence

http://custommerce.org/default.aspx

Catalyst for Service Excellence. Everything you know about your customer is half-true. The situation was no different, way back in 2003. That is precisely why Custommerce was conceived. To present organizations with the other half. To present organizations with the harsh reality that just cost of service, metrics and graphs are not a sustainable source of competitive advantage anymore. That excellence in service delivery is the only viable source of competitive advantage. Provide direction and thought on...

custommerce.org

Custommerce Service Excellence Foundation - catalyst for service excellence

http://custommerce.org/gallery.aspx

Catalyst for Service Excellence. 2012 Custommerce Service Excellence Foundation Incubated and created by Servion Global Solutions Ltd.

custommerce.org

Custommerce Service Excellence Foundation - catalyst for service excellence

http://custommerce.org/sitemap.aspx

Catalyst for Service Excellence. Members of the board. Find out if there is any upcoming custommerce event in your city today. See the Custommerce Calendar. Custommerce unveils Cindex to measure customer experience. Custommerce, a forum conceived and incubated by Servion Global Solutions, has launched Custommerce Index (Cindex) to measure customer service experience. Keep yourself updated. Find out what's keeping us busy these days. A service opportunity missed? Tuesday, 12 Nov, 2013 12:00 PM.

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custommerce.blogspot.com

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Tuesday, November 12, 2013. A service opportunity missed? Last week, I went to Coonoor to participate in the housewarming ceremony of an affluent friend from Singapore. He had built his house inside the picturesque setting of a tea plantation! You could have tea straight from the plant, if you felt like it! If the boss’ instructions are important then imagine how critical instructions from my boss’ boss are likely to be! The damp squib the day after. As I was driving back to Bangalore there were a number...

custommerce.org

Custommerce Service Excellence Foundation - catalyst for service excellence

Catalyst for Service Excellence. Everything you know about your customer is half-true. The situation was no different, way back in 2003. That is precisely why Custommerce was conceived. To present organizations with the other half. To present organizations with the harsh reality that just cost of service, metrics and graphs are not a sustainable source of competitive advantage anymore. That excellence in service delivery is the only viable source of competitive advantage. Provide direction and thought on...

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