custommerce.org

Custommerce Service Excellence Foundation - catalyst for service excellence

Catalyst for Service Excellence. Everything you know about your customer is half-true. The situation was no different, way back in 2003. That is precisely why Custommerce was conceived. To present organizations with the other half. To present organizations with the harsh reality that just cost of service, metrics and graphs are not a sustainable source of competitive advantage anymore. That excellence in service delivery is the only viable source of competitive advantage. Provide direction and thought on...

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Custommerce Service Excellence Foundation - catalyst for service excellence | custommerce.org Reviews

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Catalyst for Service Excellence. Everything you know about your customer is half-true. The situation was no different, way back in 2003. That is precisely why Custommerce was conceived. To present organizations with the other half. To present organizations with the harsh reality that just cost of service, metrics and graphs are not a sustainable source of competitive advantage anymore. That excellence in service delivery is the only viable source of competitive advantage. Provide direction and thought on...

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Custommerce Service Excellence Foundation - catalyst for service excellence | custommerce.org Reviews

https://custommerce.org

Catalyst for Service Excellence. Everything you know about your customer is half-true. The situation was no different, way back in 2003. That is precisely why Custommerce was conceived. To present organizations with the other half. To present organizations with the harsh reality that just cost of service, metrics and graphs are not a sustainable source of competitive advantage anymore. That excellence in service delivery is the only viable source of competitive advantage. Provide direction and thought on...

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custommerce.org

1

Custommerce Service Excellence Foundation - catalyst for service excellence

http://custommerce.org/aboutus_overview.aspx

Catalyst for Service Excellence. Strategies for a Customer Driven Economy. From the era of the industrial revolution when the focus was on the product, through the brand management cycle and more towards experience management, a very powerful underlying shift has taken place. This is often missed out in various commentaries on subjects such as customer centricity / sensitivity, brand management, customer churn / loyalty / disloyalty, and customer relationship management. In a sense, delivering a great ex...

2

Custommerce Service Excellence Foundation - catalyst for service excellence

http://custommerce.org/news.aspx

Catalyst for Service Excellence. The Times of India. The New Indian Express. The Hindu Retail Plus. The Hindu Business Line (Internet Edition). The Hindu Business Line. Business Standard (Internet Edtion). Custommerce announces launch of CINDEX in City. Deccan Herald 29 Aug, 2012. Custommerce, a movement on customer centricity, on Wednesday announced the release of CINDEX, a measure of customer service experience. The Times of India 29 Aug, 2012. Custommerce launch CINDEX to benchmark consumer brands.

3

Custommerce Service Excellence Foundation - catalyst for service excellence

http://custommerce.org/membership_patron_details.aspx

Catalyst for Service Excellence. Custommerce is the only movement / forum in the country that works towards Customer Centricity. The foundation for this is CIM (Customer Interaction Management) that will enable organizations to become CCO (Customer Centric Organizations) and consequently, enable India’s evolution to a CDE (Customer Driven Economy). Any individual who is interested to be a part of Custommerce movement can apply for individual membership. After the termination of membership, at any point o...

4

Custommerce Service Excellence Foundation - catalyst for service excellence

http://custommerce.org/customer_speak.aspx

Catalyst for Service Excellence. Ldquo;An ideal mix and match of issues and challenges of 'today’ and crystal ball gazing towards a futuristic ‘day after tomorrow' with discussions to bridge the gap”. Kamal Bajwa, Chief Customer Operations Officer, Tata Sky. Ldquo;A well-organized programme which had very interesting topics covered in a smooth manner for easy understanding and implementation.”. Shashi Kumar, Chief Manager, State Bank of India. Subhashish Das, Zonal Sales Manager - TICI. Ldquo;A true plat...

5

Custommerce Service Excellence Foundation - catalyst for service excellence

http://custommerce.org/default.aspx

Catalyst for Service Excellence. Everything you know about your customer is half-true. The situation was no different, way back in 2003. That is precisely why Custommerce was conceived. To present organizations with the other half. To present organizations with the harsh reality that just cost of service, metrics and graphs are not a sustainable source of competitive advantage anymore. That excellence in service delivery is the only viable source of competitive advantage. Provide direction and thought on...

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custommerce.blogspot.com

Custommerce: February 2012

http://custommerce.blogspot.com/2012_02_01_archive.html

Thursday, February 23, 2012. Loyalty, Advocacy and Beyond! Companies today talk of how customer advocacy is key to the growth of their brand. Loyalty programs are expected to retain customers and push them to advocate their brand to new or undecided customers. Friday, February 17, 2012. God of small things? How can I make that first visit as comfortable as possible for my customer? Labels: First time customer. Friday, February 10, 2012. Blueprinting the Service Design. A couple of questions you might wan...

custommerce.blogspot.com

Custommerce: March 2012

http://custommerce.blogspot.com/2012_03_01_archive.html

Thursday, March 15, 2012. The Customer Service Loudspeaker. So you are heading up the marketing division of a company. You wake up one day with a dilemma. How do I change my company’s brand positioning and marketing direction to acquire new and retain existing customers? It can surely help you re energize your customer acquisition strategy and importantly help you sleep at night, comfortable with the thought that you have a solid marketing plan in hand. Thursday, March 8, 2012. While planning such a stra...

custommerce.blogspot.com

Custommerce: A service opportunity missed?

http://custommerce.blogspot.com/2013/11/a-service-opportunity-missed.html

Tuesday, November 12, 2013. A service opportunity missed? Last week, I went to Coonoor to participate in the housewarming ceremony of an affluent friend from Singapore. He had built his house inside the picturesque setting of a tea plantation! You could have tea straight from the plant, if you felt like it! If the boss’ instructions are important then imagine how critical instructions from my boss’ boss are likely to be! The damp squib the day after. As I was driving back to Bangalore there were a number...

custommerce.blogspot.com

Custommerce: July 2013

http://custommerce.blogspot.com/2013_07_01_archive.html

Wednesday, July 24, 2013. Sounds great and it is in fact a boon for consumers. But what does this mean to the organizations who are the actual custodians of the experiences of their. Isn’t the care of their customers solely their responsibility? Or are we just looking at a shifting focus from treating customer service as an extension of the product, to just plain and simple resolution? Thursday, July 4, 2013. This could probably be attributed to years and years of poor service, long queues and red tape t...

custommerce.blogspot.com

Custommerce: June 2012

http://custommerce.blogspot.com/2012_06_01_archive.html

Wednesday, June 20, 2012. Big lessons that small companies teach. So where else does the secret to good customer service lie in a medium sized enterprise? And what virtues of these companies can larger enterprises look to replicate? Friday, June 1, 2012. Customer service can save the day. Subscribe to: Posts (Atom). Custommerce - Sahara News. Custommerce - DD News. Custommerce - NDTV Profit. Custommerce - Zee Business. Custommerce - Mr. Shankaran Nair. Not alienate existing customers for newer ones.

custommerce.blogspot.com

Custommerce: July 2012

http://custommerce.blogspot.com/2012_07_01_archive.html

Thursday, July 5, 2012. Getting Social on Social Media. Subscribe to: Posts (Atom). Custommerce - Sahara News. Custommerce - DD News. Custommerce - NDTV Profit. Custommerce - Zee Business. Custommerce - Mr. Shankaran Nair. Not alienate existing customers for newer ones. Getting Social on Social Media. Simple template. Powered by Blogger.

custommerce.blogspot.com

Custommerce: January 2012

http://custommerce.blogspot.com/2012_01_01_archive.html

Tuesday, January 10, 2012. This is what we think, what do you think? Subscribe to: Posts (Atom). Custommerce - Sahara News. Custommerce - DD News. Custommerce - NDTV Profit. Custommerce - Zee Business. Custommerce - Mr. Shankaran Nair. Not alienate existing customers for newer ones. Simple template. Powered by Blogger.

custommerce.blogspot.com

Custommerce: Getting Social on Social Media

http://custommerce.blogspot.com/2012/07/getting-social-on-social-media.html

Thursday, July 5, 2012. Getting Social on Social Media. Subscribe to: Post Comments (Atom). Custommerce - Sahara News. Custommerce - DD News. Custommerce - NDTV Profit. Custommerce - Zee Business. Custommerce - Mr. Shankaran Nair. Not alienate existing customers for newer ones. Getting Social on Social Media. Simple template. Powered by Blogger.

custommerce.blogspot.com

Custommerce: August 2012

http://custommerce.blogspot.com/2012_08_01_archive.html

Wednesday, August 22, 2012. Customer aspiration based service design. Subscribe to: Posts (Atom). Custommerce - Sahara News. Custommerce - DD News. Custommerce - NDTV Profit. Custommerce - Zee Business. Custommerce - Mr. Shankaran Nair. Not alienate existing customers for newer ones. Customer aspiration based service design. Simple template. Powered by Blogger.

custommerce.blogspot.com

Custommerce: May 2012

http://custommerce.blogspot.com/2012_05_01_archive.html

Monday, May 21, 2012. Knowledge ‘works’. A customer refuses an offer for an upgrade on her current calling plan at an authorized center. Is that then transferred to the Contact Center so that the customer is not pestered about it again? Subscribe to: Posts (Atom). Custommerce - Sahara News. Custommerce - DD News. Custommerce - NDTV Profit. Custommerce - Zee Business. Custommerce - Mr. Shankaran Nair. Not alienate existing customers for newer ones. Knowledge ‘works’. Simple template. Powered by Blogger.

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Tuesday, November 12, 2013. A service opportunity missed? Last week, I went to Coonoor to participate in the housewarming ceremony of an affluent friend from Singapore. He had built his house inside the picturesque setting of a tea plantation! You could have tea straight from the plant, if you felt like it! If the boss’ instructions are important then imagine how critical instructions from my boss’ boss are likely to be! The damp squib the day after. As I was driving back to Bangalore there were a number...

custommerce.org

Custommerce Service Excellence Foundation - catalyst for service excellence

Catalyst for Service Excellence. Everything you know about your customer is half-true. The situation was no different, way back in 2003. That is precisely why Custommerce was conceived. To present organizations with the other half. To present organizations with the harsh reality that just cost of service, metrics and graphs are not a sustainable source of competitive advantage anymore. That excellence in service delivery is the only viable source of competitive advantage. Provide direction and thought on...

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